We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit https://www.coronacapital.com.mx/.

If you need to request Accessibility Accommodations for your hotel reservation please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
ACCESSIBILITY REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All accessibility requests will be processed in the order they are received and dependent on availability.

If you have an accessibility request for your experience at Corona Capital, please reach out to the festival directly HERE as they will be able to best assist with your request!

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

All Corona Capital travel packages must be purchased online. Packages will go on sale Saturday, June 7th @ 2 PM Local Time. After you click “purchase” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

The price listed on our website for travel packages shows the full ‘per package’ price for two guests, not including taxes and fees, in USD.

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, to check in at the hotel, you need to be 18 or older. If you’re under 18, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 18 or older for the hotel check-in. Valid photo identification is required.

Yes! All travel packages include 3-Day festival tickets.

All tickets for Corona Capital will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show. You will be required to use the same email address used to purchase your travel package to access your tickets in Ticketmaster. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, which is 3:00 PM check-in, and 12:00 PM for check-out. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit JW Marriott Mexico City Polanco’s website.

We chose this hotel not just because it’s comfortable and provides a high-quality guest experience, but also because of its close proximity to the venue. The JW Marriott Mexico City Polanco is 15.4 KM from the venue.

You’ll be required to provide a valid credit card at check-in. Please refer to the hotel’s website for the most up-to-date information on incidental charges, as hold amounts are determined at the hotel’s discretion.

We kindly request that you wait to reach out to the hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you’d like to extend your stay beyond your travel package dates, you’ll need to book additional nights as a separate reservation directly with the hotel. Be sure to select the same room type as your travel package. Once booked, reach out to us HERE with the details below to request a reservation connection — this may help avoid a room change during your stay.

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
ADDITIONAL NIGHT(s) BOOKED –
HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Friday, October 31st.

Any Travel Package request must be submitted to 100x via email by Friday, October 31st, 2025.

If you are wishing to gift your package to someone else, you will need to reach out to 100x using the email address you used to purchase your Travel Package in order to have the package holder information updated. Please reach out to us HERE with all of the information below prior to Friday, October 31st with the request – requests are not guaranteed.

ORIGINAL PURCHASER NAME –

ORIGINAL PURCHASE EMAIL –

ORDER NUMBER –

PACKAGE TYPE –

NEW GUEST NAME –

NEW GUEST EMAIL –

NEW GUEST PHONE NUMBER –

Once you have notified us before Friday, October 31st, the new package holder will be able to check in to their hotel room and pick up their package merchandise at the hotel associated with their Travel Package!

Please note: Travel Package transfers include the entire package (hotel stay, transportation, merchandise and festival tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

Important:
If concert tickets were delivered to your Ticketmaster account, you are responsible for transferring them to the new guest. Visit Ticketmaster’s site for transfer instructions.

All hotel related requests can be sent directly to 100x HERE.

All requests must be submitted to 100x by Friday, October 31st.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.